Help Desk

Help_Desk_logosThe Most Personal Support in the Industry.

There’s no getting around it. Technology requires support. This is especially true in the K-12 environment where today’s digital learning culture means school districts serve students and faculty beyond traditional school hours. Having the right IT support right away is critical. k12itc answers the call – quickly and with one-on-one solutions.

Industry Focus.

We only support K-12 school districts. With an exclusive focus and highly trained staff, we provide robust technical support so you can focus on education.

People Powered.

Technology Support

When your technology fails, our dedicated staff in the United States answers the call – they consult with you one-on-one during extended school hours.

Within Reach.

Technology issues can’t wait. Which is why we answer all Help Desk requests within 24 hours. Our number one goal is first call resolution. With a commitment to service like no other help desk in the industry, we offer custom Help Desk solutions to fit your school’s particular need. The result is a process that matches your workflow and manages your onsite ticket requests.

Service Matters.

We pride ourselves on service. Which means there are no little things or small issues. When tickets are opened – they’re not lost or ignored, they’re tracked continuously until they’re closed. And no matter the technology platform your school uses, our Help Desk staff gets it and provides real-time solutions so nothing interrupts teaching or learning. Satisfaction ratings of higher than 96 percent are the result.

Specialization.

Most school districts aren’t big enough to justify true in-house support specialization and optimization. Technicians, instead, wear many hats. That’s why we deliver more responsive, knowledgeable support. With k12itc you get a team, not just a person. Through specialization and focus, we help your district move from reactive to proactive.

Onsite Support.

Because all problems can’t be solved remotely, we offer onsite support when required. Our professional service staff works quickly to resolve issues and ensure continuity within your educational process.

For more on k12itc Help Desk, download the Help Desk Brochure.

 

 

Submit Ticket

 

Click here to visit the Ticket portal. Here
you can create and modify tickets to help our technicians resolve your computer issues.

Remote Support

 

Click here to setup a remote support
session and a technician can remotely work with you to help solve computer problems.

Online Chat

 

Click here to start an online chat with our knowledgeable technicians to help resolve all of your computer issues.

 

 For immediate assistance, please call the help desk at (816)382-4848 between 6am and 6pm, Monday through Friday.

k12itc, Inc. All Rights Reserved.

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